Shipping and Payment
DELIVERY TIME:
Shipping within the EU usually takes place within 5 to 7 working days after receipt of your order. As soon as your goods are dispatched, you will receive a shipping confirmation by email.
SHIPPING COSTS:
Free shipping from 50€!
GERMANY:
DHL: 3.95€
AUSTRIA:
DHL: 3.90€
SWITZERLAND:
DHL: 8.90€
WITHIN THE EU:
Taxes and duties are already included in the product prices for all EU deliveries.
PAYMENT:
At checkout you can choose one of the following secure payment methods: credit card, debit card, instant bank transfer (Klarna), invoice (Klarna), Google Pay, ShopPay, Apple Pay, PayPal and Bancontact.
RETURN:
Your satisfaction is important to us. We offer a 14-day return and exchange policy.
Period:
You have 14 days from receipt to return your order.
The goods must be returned unused, undamaged and with proof of purchase. If the return link does not work, please contact us at info@hoodculturee.de with the subject "Return" and the information: order number, name and reason for return.
Alternatively, you can also use our contact form.
We will provide you with the exact return address. Please note that shipping costs for returns are to be borne by the customer. Once we have inspected the return, you will receive a confirmation email. If the refund is approved, the amount will be refunded to your original payment method.